Product Manager – digital community engagement & accountability products

Product Manager – digital community engagement & accountability products

32-40 hours p/w, The Hague

This is an excellent opportunity to join a mission-driven organization as a Strategic Product Leader, shaping digital products that amplify humanitarian impact and empower affected communities. You will work within a collaborative, innovative environment, applying product management best practices to develop user-centered solutions for humanitarian aid and community engagement.

Where are you going to work?

At 510, our focus is on scaling digital products that enhance humanitarian response efforts worldwide. We are seeking a Products Manager to lead the development and expansion of our key digital product initiatives. In this role, you will work closely with cross-disciplinary teams, including product managers, software developers, designers, and external stakeholders such as the International Federation of Red Cross and Red Crescent Societies (IFRC) and Red Cross/Red Crescent National Societies. You will develop, execute and deliver strategic product visions that serve the needs of National Societies, communities, and humanitarian partners across the globe.

Within the International assistance division, 510 is the data & digital unit of the Netherlands Red Cross. Our vision is that smart use of data and digital products will enable faster, higher quality and more (cost) effective humanitarian aid at a global level. The 510 initiative was established early 2016 and has grown since into a team of 50 core and project staff, and a wide network of students and volunteer data experts with diverse backgrounds.

What will you be doing?

Your primary responsibility will be to lead the strategy and scale up of the IFRC’s Digital Engagement Hub (DEH), a key community platform that digitally connects National Societies with their communities. You will also play a vital role in defining the strategic roadmap for two growing products: the Helpful Information Application (HIA), which uses information as a form of aid, and the Social Media Listening (SML) platform, which leverages social media data to support informed decision-making.

Reporting to the Digital Products Team Lead within a dynamic team of approximately 20 professionals, you'll focus on developing clear product visions and roadmaps aligned with organizational goals and market insights. Your role involves close collaboration with user groups, partners, and technical teams to prioritize user needs, managing stakeholder engagement (including the IFRC Steering Committee) and executing market positioning strategies such as competitive analysis, value propositions, and go-to-market plans. Additionally, you'll work on establishing sustainable business models with considerations for cost recovery and pricing.

Building strong relationships with key stakeholders, the IFRC Secretariat and National Societies, supporting platform adoption, onboarding, and ongoing engagement will be essential. You will also oversee client support, gather feedback for continuous improvement, and deliver impact analyses to demonstrate the value of digital initiatives, ensuring they support long-term social impact and growth.

What do you bring?

The ideal candidate will possess at least five years of professional experience either managing digital products within the humanitarian sector or managing digital contact centre solutions. Proven success in growing, scaling, or managing digital products is essential. Experience in global telecommunications and connectivity is highly valuable, as it can significantly contribute to understanding digital infrastructure and connectivity challenges in humanitarian settings. A solid understanding of Community Engagement and Accountability (CEA) principles, especially within the Red Cross/Red Crescent movement, will be highly valued. Additionally, strong technical knowledge and a spirit of "can-do" coupled with a willingness to roll up your sleeves and move the product forward pragmatically, are critical to effectively addressing complex challenges and driving innovative solutions.

You should demonstrate strong organizational, strategic, and analytical skills, with a disciplined approach to product management. Experience working effectively with cross-functional teams, including product development, design, and account management, is essential. Fluency in English is required, and additional language skills such as Arabic, French, or Spanish are considered a bonus. Above all, you should have a genuine passion for humanitarian aid and creating solutions that foster social impact.

Ideal skills and competencies include strategic insight and the ability to maintain a broad perspective, coupled with situational awareness and adaptability in dynamic environments. You must demonstrate an initiative-driven mindset and a strong service orientation focused on client and stakeholder needs. Excellent analytical, judgment, and decision-making skills are vital, along with a collaborative spirit and the ability to work effectively in teams. Flexibility and adeptness at planning and prioritization are also important qualities for success in this role.

Who you are

You are a motivated professional passionate about leveraging digital technology for social good. You thrive in fast-paced environments, are highly organized, and excel at building relationships with diverse stakeholders. Your strategic thinking and product management expertise enable you to create impactful solutions rooted in understanding the needs of users. Dedicated to scalability and sustainability, you approach your work with cultural sensitivity, curiosity, and a commitment to continuous learning. Your experience in global telecommunications and connectivity enhances your capability to address the digital infrastructure challenges faced by humanitarian organizations. Eager to contribute to the digital transformation of the humanitarian sector, you are motivated by the opportunity to make a meaningful difference.

What we offer you

An interesting job with a unique organization. The organization has an immense international network and a significant impact in the humanitarian sector. The work you do is socially relevant and makes an impact, which sometimes means an impact on yourself. Therefore, we care about your well-being and provide tools to find a good balance. We are a flexible and people-oriented work environment with room for initiative and development.

The salary for this position falls within scale 11 as mentioned in the collective agreement, depending on experience, with a minimum of €3.869,44 and a maximum of € €5.424,14 gross per month on the basis of full-time employment. We offer a fixed-term contract of 1 year with the prospect of extension.

Next to your monthly salary you will have a 'personal budget’ at your disposal, of 18,9% of your monthly gross salary. You can use it to withdraw a holiday allowance, extra holidays or an end of year bonus. There are also various additional conditions such as a pension scheme, travel allowance, and good opportunities for personal development. You will also have a laptop and mobile phone at your disposal.

Our office is in the Hague, walking distance from the Laan van NOI station. You will work based on your activities, partly from home and partly from the office. We regularly meet colleagues on the work floor but also online via Teams to discuss cross-functional topics and to stay connected to each other and our networks.

Join us!

We look forward to receiving your motivation letter and your resume in English with reference to Shelly Jonker (HR advisor) before 2 November 2025 through the apply button on this page. Want to know more about this role? You can contact Richard Lines, Digital Lead, 510 at rlines@redcross.nl.

We find it important to ensure the reliability, professionalism, and integrity of our organization and (future) employees. Integrity screening is a standard part of our selection process. This means that a reference check is a standard part of our selection process, and we may also ask for a Certificate of Good Conduct (VOG) depending on the position.

For more information about the work of the Netherlands Red Cross, visit www.rodekruis.nl, or check our socials:  Instagram, LinkedIn, Facebook, YouTube, TikTok and X

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