Data & Information Manager – School Meals Programme (OCW)

32 hours/week | Location: The Hague

Where are you going to work? 

510, the Netherlands Red Cross data and digitalisation initiative 

510 improves humanitarian aid by developing data and digital solutions for our partners, as part of the International Assistance Division of the Netherlands Red Cross (NLRC). Since 2016, 510 has grown into a team of 60 staff, students and volunteer experts, divided across the data team, the digital team and the operations team. Our partners are national Red Cross and Red Crescent societies, the IFRC and the ICRC, with a focus on Cash & Voucher Assistance, Anticipatory Action, Response Readiness and Digital Community Engagement & Accountability.

We are looking for a Data & Information Manager to help the team keep an existing cash and voucher programme running and continue to improve it for our national department. The School Meals Programme has been running since 2023, and the core systems (the registration and onboarding system, the 121 payment platform and the RedLine contact centre) are now fully operational. As a member of the 510 team, you ensure these systems keep running smoothly for end users, pick up improvement requests and set clear priorities. You'll be part of 510's data team, meaning you'll join a team of 15 data and information managers.

Cash and voucher assistance for school meals.

The Ministry of Education, Culture and Science (OCW) is working with the Jeugdeducatiefonds (Youth Education Fund) and the Red Cross on this programme, which ensures children don't go to school hungry. Since 2023, the programme has supported thousands of pupils every year via EspoCRM and the 121 platform (case management and vouchers) and the RedLine contact centre (integrated with Amazon Connect). As Data & Information Manager, you maintain these systems, resolve day-to-day issues for end users, and further develop functionalities and workflows.

Curious what this looks like in practice? Visit the programme website or watch videos of schools talking about the programme's impact.

We value diversity — in backgrounds and experiences. The insights of all our team members are essential to our success.

What are your core tasks going to be?

Within 3 months:

• Level 1 Cash & Voucher Assistance training completed, to understand the basics of CVA programme design
• Familiar with the CRM, the 121 platform and the RedLine/Amazon Connect contact centre, already used daily within the School Meals Programme
• Support end users of the systems (programme staff and contact centre staff) with system use and resolving day-to-day issues
• Help document best practices and (data) product development, building on what the team has already built

Within 6 months

• Identify necessary system improvements and translate them into system requirements for the CRM and 121 platform team.
• Independently set up and improve automated processes in the CRM.

Within 12 months

• Able to develop extensions for the CRM
• Lead training sessions and develop training materials
• Familiar with the shared data standard used within the CVA IM team

What do you bring?

• Experience with information management, data analysis and data modelling
• Experience translating end-user needs into concrete tasks
• The ability to operate in a context with low digital literacy and connectivity
• Strong interest in working in humanitarian aid
• Excellent Excel skills (Index-Match, pivot tables, PowerQuery, etc.)
• Basic programming knowledge, gained through education or work experience; experience with PHP is a plus
• Excellent command of English (written and spoken)
• Fluent Dutch (speaking and writing) — required given the national, Dutch-language nature of this programme
• Living in the Netherlands and legally permitted to work in the Netherlands

Nice to have

• Experience with EspoCRM
• Experience with Cash & Voucher Assistance
• Experience within the Red Cross and Red Crescent Movement
• Good understanding of relational databases and entity models
• Experience with OpenDataKit (ODK), PowerAutomate, REST APIs and mass messaging tools
• Experience training others in information management concepts

Competencies

• Precise
• Analysing and assessing
• Structuring
• Planning
• Listening skills
• Presenting

What we offer

• An interesting job at a unique organisation with a huge international network and major impact in the humanitarian sector
• A one-year temporary contract, with the prospect of extension.
• In addition to your monthly salary, a 'personal budget' of 19,23% of your monthly gross salary, which you can use for holiday allowance, extra holiday days or a year-end bonus
• Various additional employment benefits, such as a pension scheme, commuting allowance and good opportunities for personal development

Salary: the salary scale is set at scale 10 as stated in the cao, depending on education level and experience. (min. €3.681,06 to max. €4.962,01 gross per month based on full-time employment).

Join us:

Send your CV in English or Dutch and a cover letter, quoting Marijke Panis, before 5 August via our online application form.
For more information about this position, please contact mpanis@redcross.nl.

Applications are reviewed on a rolling basis, and interviews may be scheduled before the closing date. We therefore recommend applying as soon as possible.

An assessment may be part of the selection procedure.

Acquisition in response to this vacancy is not appreciated