Planning, Evaluation, Monitoring (PMER) Delegate - Rammallah, West Bank occupied Palestinian territory

For the Netherlands Red Cross delegation in Ramallah we are looking for a PMER delegate. In this role you are responsible for strengthening PMER capacity of the Palestine Red Crescent Society (PRCS) and ensuring core competencies across the PMER team, through training, on-the-job training and mentoring. The Delegate will support the PRCS PMER Team in rolling out the three-year (2025-2027) PMER Roadmap. This includes setting up one unified PMER framework for all PRCS operations (emergency and non-emergency) and developing and ensuring quality PMER systems and processes are effectively delivered.

Position title: Planning, Monitoring, Evaluation and Reporting delegate

Duty station: Ramallah, occupied Palestinian territory (please note that this is an international mobile staff position)

Time period: 12 months

Starting Date: March 2025

Status: Single posting/R&R

Purpose of the position

This role provides direct technical advice and guidance to operational leadership and to technical programme managers in all areas of PMER planning, monitoring, evaluation/review, reporting, learning and accountability. The PMER Coordinator will work in close collaboration with the Planning, Information Management (IM) and Community Engagement and Accountability (CEA) focal points to coordinate systems and approaches to monitor the evolving context and needs and to collect and analyse up-to-date data to inform operational decision-making. The PMER Delegate will ensure PMER is central to operational strategy and delivery and that PMER standards and deadlines are adhered to in the operation, to support quality programming, accountability and learning.

Background

The Palestine Red Crescent Society (PRCS) and The Netherlands Red Cross (NLRC) are partners since the early 1990s. Under this long-term partnership NLRC provides support based on the strategy, priorities and identified needs of the PRCS in close coordination with Red Cross Red Crescent Movement partners and other stakeholders.

The NLRC has been supporting PRCS with contributions towards the Emergency Appeal (EA) that was launched in the wake of the 7th of October 2023, focused on ensuring the provision of lifesaving emergency medical care in Gaza and West Bank through PRCS’s ambulance services and hospitals. PRCS has recently launched its Emergency Master Plan 2025-2027 (EMP), replacing the Emergency Appeal and calling on partners to support its humanitarian interventions with USD 443,327,690. To facilitate the planning, monitoring, evaluation and reporting of the EMP, the NLRC has supported PRCS with the development of the three-year PMER Roadmap.

Position in the organization

• The PMER Delegate is based in Ramallah and reports to the NLRC Country Representative in Ramallah.

• The PMER Delegate will be embedded in the PRCS PMER Team that is currently being formed.

Summary statement and responsibilities

1. Planning
Support the planning focal point in developing quality plans for all operations, ensuring engagement and compliance from all management, technical and support team to a results-based and adaptive process.

2. Monitoring

• Provide technical guidance, on the job coaching and trainings to the PRCS PMER Team (PMER coordinator and officers) where needed (exact needs to be defined).
• Support the PRCS PMER team in the finalisation of the unified PMER Framework for all operations (emergency and non-emergency), including outlining indicators, data sources, developing data collection methods (quantitative and qualitative), extensive Indicator Tracking Tables (ITT's) and determining data collection frequency.
• Lead the implementation of the unified PMER Framework, by providing technical guidance on the development of data collection tools and methods and data verification. Ensure the PMER Framework is adapted to the different operational contexts in Gaza, West Bank (including E-Jerusalem), as well as the diaspora branches of Egypt, Syria and Lebanon.
• Support different departments in designing, establishing and improving system(s) to collect reliable and timely monitoring data that captures the operation’s implementation and informs operational management and quality programming.
• Liaise closely with IM focal point to define and agree data sources, collection methods and management systems for quantitative and qualitative data. Continue working with IM focal point on the development of an interactive dashboard to visualise monthly data collection for all departments.
• Coordinate with PNS' and external actors to maximize coordination and collaboration around data collection, to benefit from secondary data and reduce duplication and the negative impact of assessment fatigue.
• Support the PRCS PMER team to undertake field monitoring visits.

3. Evaluation & Learning

• Work together with the PRCS PMER Coordinator to coordinate and oversee any surveys, reviews, lesson-learning exercises/workshops, evaluations, or other relevant studies, to ensure they are timely, useful and ethical and uphold PMER in emergency criteria and standards.
• Promote the sharing of findings and lessons from M&E processes to inform future implementation by setting up monthly lessons learned workshops with all departments as well as diaspora branches.
• Ensure a sound analysis of monitoring findings and a clear presentation of these to management, through reports, data visualization and evidence-based documentation, to inform decision-making.

4. Reporting

• Establish and manage a reporting timetable and deadlines for the operation and monitor this timetable to ensure all agreed deadlines have been met.
• Manage efficient and effective quality control and delivery of reporting on the operation (Master Emergency Plan quarterly reporting and additional reporting) and ensure all reports are clear, accurate and informative.
• Collaborate with technical and support managers, particularly finance, to ensure compatibility between narrative and financial information in all reports and for any pledge-based reporting.
• Engage with RCRC Movement and external partners to ensure there is appropriate knowledge of what others are doing in the operational context to inform reporting.

5. Accountability

• Ensure the accountability focus of all PMER work across the operation, working closely with the CEA team to ensure accountability to affected populations.
• Promote a culture of accountability with management and across all sectors.
• Lead and manage evidence-base of monitoring and evaluation work on the operation, to inform accountability to donors and partners.
  

Requirements/Qualifications

Education:

• A Master’s degree (or similar) in a relevant humanitarian or Social Sciences, ideally studies related to data management, statistics, etc.
• Basic delegate training (IMPACT, ERU, PMER in emergencies) or relevant experience.

Experience:

• At least 6 years’ professional experience in humanitarian work.
• At least 3-5 years’ work experience in Planning, Monitoring, Evaluation, Accountability and Learning/ reporting.
• Previous experience in the Red Cross Red Crescent Movement (asset).
• Experience in NS capacity strengthening.
• Experience in management of staff or teams.
• Experience working and living in a conflict setting for an international humanitarian organization in another context than your own, for a minimum of a year
• Previous working experience in the Middle-East, especially oPt (asset).

Skills:

• Demonstrable knowledge of planning, monitoring & evaluation approaches and their application in a humanitarian context (PMER in emergencies), including LFA, and Results-Based Management.
• Knowledge of (IFRC) PMER systems and standards.
• Skills in supporting organizational learning, accountability and performance.
• Knowledge of assessment, survey and monitoring methodologies and experience implementing them.
• Experience in working with community engagement approaches.
• Competencies in evaluation and review for disaster response or recovery work.
• Experience in data processing and analysis (including data-visualization) and using PMER information for reporting to different types of donors.
• Excell, PowerBI, Canva.

Languages:

• Fluency in English.
• Working knowledge of Arabic (strong asset).
  

What we offer you

• A full time appointment (based on 40-hour work week) for one year, with the possibility of extension
• A flexible and human centred working environment in a unique organization with an immense international network and a significant impact in the humanitarian sector.
• Well balanced employment conditions with space for initiative and development.
• Please note that this is an International mobile staff position. This means that you will need to be eligible to be dispatched to oPt

Join us!

We look forward to receiving your motivation letter and your resume in English with reference to HR Advisor Shelly Jonker before 14 March 2025 through the apply button on this page. We will start conversations once interesting applications come in and will be doing interviews on a rolling basis. So please be encouraged to apply soon rather than waiting until the deadline.

Want to know more about this role? You can contact Frederike de Graaf, Partnership and Portfolio Coordinator at fdegraaf@redcross.nl.