Account Manager

Account Manager

(32-40 hours/week, The Hague)

This is a great opportunity to join a growing account management team in a purpose-driven environment where digital products directly support humanitarian aid. We work like a start-up within a large, established organization — combining innovation and impact with long-term stability.

Where are you going to work?

510 Is the data & digital unit of the Netherlands Red Cross. The team sits in the International department. Our vision is that smart use of data and digital products will enable faster, higher quality and more (cost) effective humanitarian aid at a global level. The 510 initiative was established early 2016 and has grown since into a team of 50 core and project staff, and a wide network of students and volunteer data experts with diverse backgrounds.

At 510, we're scaling up our digital products to maximize humanitarian impact around the world. To support this, we’re strengthening our account management capacity and looking for an experienced Account Manager to join the team.

Your role is to develop identify high priority clients/partners, develop relationships with potential humanitarian partners and drive growth. Our humanitarian partners will mainly be Red Cross/Red Crescent national societies and small to medium sized INGOs around the globe.

Momentum is growing on our 121 product. We also expect to start scaling up additional digital products in the coming year. As a result, this is an excellent opportunity to help 510 shape the development of our account management approach in the early stages of scaling up a suite of digital humanitarian products, in a ‘start-up’ like environment, with a very strong social purpose.

You’ll report to the Account Management Coordinator and work with a friendly, skilled team of Account Managers, Client Support Specialists, Software Engineers, Product Managers, and content experts. Our culture encourages learning, mentorship, and healthy work-life balance.

What will you be doing?

Within 3 months:

• Develop a deep knowledge of 510 products, clearly defining the value proposition to partners.
• Begin to contribute to the product scale-up approach by collaborating with the product development teams.
• Initiate the creation of compelling marketing materials with the marketing team to support the sales process.
• Acting as the point of contact for complaints and addressing issues as appropriate.
• Collaborating with internal teams like software developers, design team, and senior management to address partners’ needs

Within 6 months:

• Creating and prioritizing partner lists, developing plans to generate revenue.
• Building relationships with key employees among potential humanitarian partners.
• Onboarding new partners and creating plans to address their long-term needs.
• Creating sales reports for senior management.
• Cross-promoting other products in the 510 product portfolio.
• Ensuring both 510 and partners adhere to contract terms.
• Managing orders, invoicing, and contracts.
• Regularly scheduling meetings with partners to ensure they are satisfied.

Within 12 months:

• Work closely with your account management colleague to build sales processes, identifying key partners and managing orders/invoicing/contracts.
• Start contributing to pricing strategy and compiling and revising standard price lists.
• Building long-term relationships with key partners in the form of recurring projects.
• Monitoring other products in the market and adapting sales tactics to ensure that the 510 product offer remains attractive.

What do you bring?

We're on looking for an account manager who can help shape the future of data and digital technology within the humanitarian sector. Our ideal candidates come from various backgrounds, bringing a wealth of experiences that will contribute to our success

Our ideal candidate is a seasoned Client Relationship professional with a minimum of 3-5 years of experience. They have a proven track record of meeting and exceeding sales targets, demonstrating excellent interpersonal and negotiation skills. They are strong administrators, ensuring that purchase orders, invoicing, and contracts are well managed. They are highly organized, focused, and disciplined.

They have experience working with sales processes and systems, including CRM systems, and exhibit an excellent command of the English language. They have a demonstrable interest in humanitarian aid and are currently residing in the Netherlands with a valid work permit.

The candidate that would truly stand out would also have an excellent command of other languages, particularly French. They would bring with them a network in the humanitarian sector and have experience in developing sales systems. Experience in organizations scaling up and in selling digital products and services would be a significant plus.

Who you are

Our ideal candidate is service and quality-oriented, demonstrating strong analytical, planning, and cooperative skills. They exhibit exceptional situational awareness and organizational sensitivity, capable of maintaining a helicopter view while being innovative in their approach. These competencies enable them to excel in a dynamic and collaborative environment.

What we offer you

An interesting job with a unique organization. The organization has an immense international network and a significant impact in the humanitarian sector. The work you do is socially relevant and makes an impact, which sometimes means an impact on yourself. Therefore, we care about your well-being and provide tools to find a good balance. We are a flexible and people-oriented work environment with room for initiative and development.

The salary for this position falls within scale 11 as mentioned in the collective agreement, depending on experience, with a minimum of €3.869,44 and a maximum of € €5.424,14 gross per month on the basis of full-time employment. We offer a fixed-term contract of 1 year with the prospect of extension.

Next to your monthly salary you will have a 'personal budget’ at your disposal, of 18,9% of your monthly gross salary. You can use it to withdraw a holiday allowance, extra holidays or an end of year bonus. There are also various additional conditions such as a pension scheme, travel allowance, and good opportunities for personal development. You will also have a laptop and mobile phone at your disposal.

Our office is in the Hague, walking distance from the Laan van NOI station. You will work based on your activities, partly from home and partly from the office. We regularly meet colleagues on the work floor but also online via Teams to discuss cross-functional topics and to stay connected to each other and our networks.

Join us!

We look forward to receiving your motivation letter and your resume in English with reference to Shelly Jonker (HR advisor) before 1 August 2025 through the apply button on this page. Want to know more about this role? You can contact Erna Goudt, Account Management Coordinator at egoudt@redcross.nl.

We find it important to ensure the reliability, professionalism, and integrity of our organization and (future) employees. Integrity screening is a standard part of our selection process. This means that a reference check is a standard part of our selection process, and we may also ask for a Certificate of Good Conduct (VOG) depending on the position.

For more information about the work of the Netherlands Red Cross, visit www.rodekruis.nl, or check our socials:  Instagram, LinkedIn, Facebook, YouTube, TikTok and X

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